If you’re a customer or buyer on a TreviPay-serviced net terms program, these questions are for you.
FAQs for Buyers
My company has specific billing requirements and reporting needs. Can your system adapt to these needs?
Yes, TreviPay provides comprehensive data and reporting through our business intelligence tools, giving you valuable insights into program performance. We also support technical requirements for customer-specific needs, including integration with procurement systems. In addition, we can deliver electronic invoices in multiple formats to align with your digital invoicing processes and compliance standards.
How can I increase my credit line?
If you need additional purchasing power, you can request a credit limit increase directly through your TreviPay customer portal. Simply complete the request form and our team will review your submission. You’ll receive a notification with the outcome of the review and, if approved, your new available credit limit will be reflected in your account.
How do I pay my invoice?
Paying your invoices is simple with TreviPay. We accept ACH, wire transfer, direct debit, EFT and checks giving you flexible payment options. Log in to the TreviPay Customer Portal to view and manage invoices. Each invoice includes clear payment instructions and bank details, making it easy to complete your payments securely and on time.
Who do I contact with questions about an existing account or invoice?
For questions regarding your existing account or invoice, please reach out to the merchant’s invoicing support team or access the customer portal.
Why am I receiving invoices from TreviPay?
If you are not sure why you received an invoice from us, it is likely you made a purchase with one of our clients. We are a co-branded payments and invoicing provider. If you still have questions, please contact us.
How do I sign up my business for a TreviPay account?
To sign up for a TreviPay Pay by Invoice program, submit an application through a merchant that is a TreviPay partner. Please note that this service is available exclusively for business buyers and only through participating merchants. Contact your vendor directly to ask if they are a participating merchant.
Where can I use a TreviPay credit line?
A line of credit with TreviPay credit is exclusive to the merchant from whom you obtained it. This means you can only use your TreviPay credit line for purchases with that specific merchant.