TreviPay Partners with Medallia to Survey End Users
To support our commitment to continuous improvement, TreviPay has partnered with Medallia to conduct Net Promoter Score® (NPS) surveys.
By TreviPay
As an organization that is constantly working to improve the customer experience, TreviPay is partnering with Medallia to administer Net Promoter Score® (NPS) surveys to our clients’ customers
Medallia is the best-in-class partner and leads the market in the understanding and management of the customer experience across the globe. “TreviPay chose Medallia for its unique capability to gather and synthesize customer experience data,” said Christy Stoffer, VP North America. “Gathering actionable feedback directly from our customers is the best way to continuously improve what TreviPay can offer our clients.”
The NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend TreviPay to others. It’s a proxy for gauging the customer’s overall satisfaction and their loyalty.
The survey is short and easy to complete. It consists of three questions on a scale of 1 to 10 with 0 indicating not likely to recommend and 10 extremely likely to recommend.
The data and results from these NPS surveys will help us better understand our customer experience and make any updates or improvements to make the experience even better.
“As we work to help business grow, it’s important that we listen to existing customers and leverage those insights to drive increased loyalty and adoption in partnership with our clients.” Stoffer said.
About TreviPay
TreviPay, The Pay by Invoice Company, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Behind the scenes, we streamline the order-to-cash process, from fast customer onboarding and predictive marketing to smart invoicing and settlement, all powered by AI that improves with every transaction. The result is fewer errors, higher AOV, and guaranteed DSO. Enabling $11B+ in global trade annually, TreviPay operates in 32 countries and was named a Leader for Embedded Payment Applications by IDC and a top vendor in cash application by The Hackett Group.
For more information, visit www.trevipay.com.