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Crossroads 2024 – THE B2B PAYMENTS CONFERENCE | October 2-4 →

The Art of Collections Management Mastered

Eliminate the hassle of collections and avoid late payments with TreviPay’s advanced technology backed by dedicated collections experts.

Our Receivables Collection Management Solutions

White Glove Service

Customized services including interactive dispute management to ensure a positive customer experience.

Electronic Invoice Delivery

Automatic invoice delivery to buyer portals using advanced RPA. Our technology supports multiple formats including XML, cXML, Standard ERP and PDF.

Buyer-Centric Customer Support

Multi-language support to respond to program, portal, invoice and payment inquiries.

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Sophisticated Payment Workflows to Eliminate Customer Friction

Guaranteed settlement for you, no matter when your clients pay. TreviPay takes on full responsibility for the risk and time-consuming payment and collections process.

  • Get paid on time, every time

  • Fully automated dunning process

  • Error-free invoices minimize customer friction and disputes

  • Avoid chargebacks associated with credit cards

  • Dispute resolution within the TreviPay portal

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High-Touch Buyer Onboarding Increases Program Adoption

Once approved, buyers receive a call from our dedicated support team who:

  • Welcomes the buyer to the network

  • Reviews program terms

  • Shares account payment details

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Multi-Touch Process Designed to Increase Program Stickiness and Build Buyer Brand Loyalty

After a buyer completes their first purchase, our support team reaches out to:

  • Confirm the buyer received the invoice

  • Review payment options

  • Provide necessary documentation for the buyers’ AP department

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Merchants Match Support Levels by Buyer Segment

TreviPay works with merchants to design a customized approach to support and collections, especially for top-tier customers. Configurable tiers allow merchants to identify and define white-glove treatment for highest value customers. 

Merchants can define:

  • Overdue invoice procedures 

  • Failed payment processes 

  • Support languages and invoice currencies

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B2B Collection Best Practices

TreviPay rounded up our best B2B collections tips and tricks for merchants and suppliers. When done well, collections improves cash flow and helps retain buyers.

Your Passport to a Successful B2B Payments Strategy