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Customer Experience and Loyalty

B2B Sales Strategy: How Buyer Expectations Have Changed Since 2023

In 2023, business buyers told us they wanted more flexibility. Three years later, they’re evaluating suppliers on payment experience before making contact. The insights below are based on TreviPay’s 2026 The Evolution of the B2B Buyer Report, conducted with Murphy Research. Buyer Expectations Have Changed and So Has the Role...

B2B Sales Strategy: Where Buyers Say Sellers Are Falling Short in 2026 

In 2023, 88% of B2B buyers said they were likely to continue purchasing from their existing suppliers. That loyalty remains just as strong in 2026. What’s changed is how sellers earn it. The insights below are based on TreviPay’s 2026 The Evolution of the B2B Buyer Report, conducted with Murphy...

Managed Services: The Engine Powering B2B Loyalty

In this episode, Clint Sears speaks with TreviPay leaders Inez Berkhof-Hollander and Kauleen Adiutori about the role managed services play in B2B customer loyalty. The conversation centers on one practical idea: loyalty is built through consistent execution. Buyers may remember the product, price or sales experience, but their ongoing relationship...

Fleet Loyalty is Won or Lost Before the Sales Team Knows It

This might be uncomfortable to hear, but a consistent national account program is no longer a competitive differentiator in the commercial vehicle market, particularly in North America. If you can’t deliver, you’re not in the conversation. Differentiation happens in what you build on top of it through pricing strategy, integrations...

Give B2B Buyers the Speed, Clarity and Confidence They Expect

B2B buyers want a faster, easier way to purchase. TreviPay helps businesses deliver a modern payment experience with instant purchasing power, flexible net terms, clear account visibility and built-in controls. From checkout to account management, TreviPay makes buying simpler. Approved buyers can purchase quickly, manage invoices, track account activity and...

B2B Payments Trends 2026: Insights from IDC and TreviPay

“Invisible Payments, Dynamic Terms and AI-Driven Finance: What 2026 Holds for B2B” The finance function is on the edge of a quiet revolution. By 2026, payments won’t only be faster, they’ll be invisible. Credit decisions will happen automatically. And AI will help finance move from the back office to the...

Build Customer Trust and Resilience with Adaptive Order-to-Cash

A podcast featuring TreviPay CFO, Joel Campbell In turbulent markets, trust drives growth. TreviPay CFO, Joel Campbell shares how building strong, trustworthy customer relationships strengthens your business and keeps revenue flowing, even when conditions are uncertain. Discover how innovative technologies are redefining the order-to-cash process and empowering finance teams to...

How TreviPay Grows Revenue with AI-Powered Order-to-Cash Innovation 

At TreviPay we think about AI differently. For decades, we’ve navigated new financial technologies and understand how innovation springs from utilizing capabilities while safeguarding against limitations. While Accounts Receivable (A/R) software vendors tend to focus on squeezing a few minutes out of manual processes, TreviPay is deploying real-world AI solutions that...

How B2B Ecommerce Businesses Can Increase Average Order Value (AOV)

When you’re running a B2B ecommerce business, acquiring new customers isn’t always the fastest—or cheapest—path to growth. Instead, one of the most effective ways to boost revenue is to increase your Average Order Value (AOV). By nudging existing buyers to purchase more per transaction, you can maximize profitability without having...

Embedded Payments & the Future of Trade: Navigating the 2025 Market

A TreviPay Podcast Conversation Embedded payments are no longer just a workflow upgrade they’ve become a strategic necessity shaping the future of finance, trade and customer loyalty. In this special episode, we bring together two industry leaders to explore what’s ahead for 2025: Guest Speaker, Kevin Permenter – Research Director...

Universal Acceptance: Seamless Net Terms for Faster B2B Payments

In today’s fast-moving B2B environment, a delayed payment experience can mean a lost sale. With Universal Acceptance—TreviPay’s game-changing B2B payment solution in partnership with Mastercard—you can offer net terms at checkout with the same speed and simplicity as a credit card. See how Universal Acceptance delivers a frictionless B2B checkout...

Are You Running a Credit Program, Or Is It Running You?

There’s a quiet thief lurking in many finance departments and it’s not fraud or rising costs. It’s your in-house credit program.  What once felt like a smart move, controlling credit terms, managing collections, owning the buyer relationship, can quickly turn into a liability. Systems that worked five years ago now...